How can I place an order on Nayeil.com?

Simply browse our collection, select your desired product, choose the size and quantity, and add it to your cart. Then proceed to checkout, fill in your shipping details, and choose your preferred payment method.

What payment methods do you accept?

We accept online payment gateways such as bKash, Nagad, bank transfer, major debit and credit cards, and cash on delivery for your convenience.

How can I track my order?

Once your order is dispatched, you will receive an email or SMS with tracking details to follow the progress of your delivery.

Can I change or cancel my order after it has been placed?

Once an order is processed and shipped, it cannot be modified or canceled. Please review your order carefully before confirming. If you have any concerns, contact us immediately.

How can I exchange or return an item?

Items can be exchanged within 7 days of receiving the product, as long as they meet our return criteria. For detailed information, please refer to our Return Policy.

Are the delivery charges refundable?

No, delivery charges are non-refundable. Please check the order details before confirming your purchase.

What should I do if my product is damaged or defective?

If you notice any damage or defects in the product, please inform the delivery person immediately. You can also contact us within 7 days of receiving the product for assistance. For more details, please refer to our Terms and Conditions.

How do I contact customer service?

You can reach us via email at support@nayeil.com or call our customer service team at +880 1601624167. We are available Monday to Saturday from 10 AM to 6 PM.

Do you ship internationally?

Currently, we are not offering international shipping. We are working on expanding our services and, at this time, we only provide shipping within Bangladesh.

Need Further Assistance?

If you can't find the information you're looking for or need help with something specific, don't hesitate to contact our customer support team. We're here to help!